Terms & Conditions

Last Updated: 26 June 2026

Welcome to Thekua Nation ("Thekua Nation", "we", "our", or "us"). These Terms & Conditions ("Terms") govern your access to and use of ThekuaNation.com (the "Website"), including all products, services, content, features, and functionality available through the Website.

By accessing, browsing, or placing an order on our Website, you agree to be bound by these Terms, our Privacy Policy, and our Return & Refund Policy. If you do not agree with these Terms, please do not use our Website.

1. Eligibility

By using this Website, you confirm that:

• You are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.
• You are legally capable of entering into a binding contract under the laws of India.
• All information you provide is accurate, complete, and up to date.

2. Account Registration

Some features of our Website may require you to create an account.

You are responsible for:

• Keeping your login credentials confidential.
• Restricting unauthorized access to your account.
• All activities carried out using your account.

Thekua Nation reserves the right to suspend or terminate accounts that contain false information, violate these Terms, or are used for fraudulent or unlawful activities.

3. Products & Product Information

We make every effort to ensure that product descriptions, images, ingredients, pricing, and other information are accurate.

However:

• Handmade food products may naturally vary in shape, size, color, or texture.
• Product images are for illustration purposes and may differ slightly from the actual product.
• Packaging may change without prior notice.
• Product availability and pricing are subject to change at any time.

These natural variations do not affect the quality or authenticity of our products.

4. Orders & Acceptance

Placing an order on our Website constitutes an offer to purchase.

We reserve the right to:

• Accept or reject any order.
• Cancel orders suspected of fraud or unauthorized activity.
• Limit quantities purchased.
• Refuse service where necessary.

Your order is confirmed only after successful payment verification (where applicable) and acceptance by Thekua Nation.

If an order is cancelled after payment has been received, the refund will be processed according to our Return & Refund Policy.

5. Pricing & Payments

All prices displayed on the Website are in Indian Rupees (INR).

Prices may change without prior notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout before payment.

We accept payments through secure payment gateways, including:

• UPI
• Credit Cards
• Debit Cards
• Net Banking
• Wallets
• Cash on Delivery (where available)

You agree that the payment information provided is accurate and that you are authorized to use the selected payment method.

6. Shipping & Delivery

We deliver across India through trusted courier and logistics partners.

Estimated delivery times are provided for convenience and may vary due to:

• Weather conditions
• Courier delays
• Public holidays
• Natural disasters
• Government restrictions
• Other circumstances beyond our control

Thekua Nation is not responsible for delays caused by third-party courier services.

Ownership and risk of the products pass to you upon successful delivery.

7. Returns, Refunds & Replacements

Returns, refunds, and replacements are governed by our Return & Refund Policy.

Because our products are perishable food items, returns are accepted only in cases such as:

• Damaged products
• Spoiled or contaminated products
• Defective products
• Incorrect products delivered

Claims must be reported within 24 hours of delivery with supporting photographs and order details.

8. Intellectual Property

All content on this Website, including but not limited to:

• Thekua Nation name and logo
• Product names
• Images
• Graphics
• Videos
• Text
• Product descriptions
• Website design

is the exclusive property of Thekua Nation or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use any content without our prior written permission.

9. Customer Reviews & User Content

If you submit reviews, testimonials, photographs, comments, or other content, you grant Thekua Nation a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and business purposes.

By submitting content, you confirm that it:

• Is truthful and accurate.
• Does not infringe any third-party rights.
• Does not contain unlawful, defamatory, abusive, or misleading material.

We reserve the right to remove any content at our discretion.

10. Third-Party Services

Our Website may include links to third-party websites, payment gateways, logistics providers, or social media platforms.

Thekua Nation is not responsible for:

• Third-party content
• Privacy practices
• Service interruptions
• Transactions completed outside our Website

Your use of third-party services is governed by their respective terms and policies.

11. Shopify Platform

Our online store is powered by Shopify.

While Shopify provides the technology platform used to operate our store, all purchases, customer support, product quality, shipping, returns, and refunds are managed solely by Thekua Nation.

12. Prohibited Activities

You agree not to:

• Use the Website for unlawful purposes.
• Violate applicable laws or regulations.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with Website security.
• Copy or scrape Website content without permission.
• Engage in fraudulent or abusive activities.

Violation of these Terms may result in suspension or permanent termination of your access.

13. Disclaimer

Our products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Thekua Nation does not guarantee:

• Uninterrupted Website availability.
• Error-free operation.
• Complete accuracy of third-party information.
• Suitability of products for individual dietary needs or preferences.

Customers are responsible for reviewing product ingredients before consumption. If you have allergies or specific dietary concerns, please consult a qualified healthcare professional before consuming our products.

14. Limitation of Liability

To the maximum extent permitted by law, Thekua Nation shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the Website
• Delayed deliveries
• Technical issues
• Product misuse
• Third-party services
• Events beyond our reasonable control

Our total liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.

15. Indemnification

You agree to indemnify and hold harmless Thekua Nation, its owners, employees, affiliates, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

• Your violation of these Terms.
• Misuse of the Website.
• Violation of applicable laws.
• Infringement of any third-party rights.

16. Privacy

Your use of our Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Any dispute arising out of or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

18. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business practices or legal requirements.

Updated Terms will be published on this page with the revised Last Updated date. Your continued use of the Website after such changes constitutes your acceptance of the updated Terms.

19. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Thekua Nation

Address:
Infinity Think Tank
Sector V, Salt Lake
Kolkata – 700091
West Bengal, India

Email: support@thekuanation.com

Alternative Email: info@thekuanation.com

Phone / WhatsApp: +91 91635 87555

Website: https://thekuanation.com

We appreciate your trust in Thekua Nation and thank you for choosing us to bring authentic, handcrafted traditional snacks to your home.