Privacy Policy

Last Updated: 26 June 2026

Welcome to Thekua Nation ("Thekua Nation", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit ThekuaNation.com or purchase our products.

By accessing or using our Website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

When you visit our Website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Mobile Number
• Billing Address
• Shipping Address

Order Information

• Products purchased
• Order history
• Payment status
• Shipping and delivery details
• Return, replacement, and refund requests

Payment Information

All online payments are securely processed through trusted third-party payment gateways. Thekua Nation does not store your complete debit card, credit card, UPI, net banking, or other payment credentials on our servers.

Technical Information

When you browse our Website, we may automatically collect:

• IP Address
• Browser type and version
• Device information
• Operating system
• Website usage and browsing behavior
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process Your Orders

• Confirm and process purchases
• Arrange shipping and delivery
• Process cancellations, returns, replacements, and refunds

Provide Customer Support

• Respond to your enquiries
• Resolve complaints
• Provide post-purchase assistance

Improve Our Website

• Enhance website performance
• Personalize your shopping experience
• Improve products and services
• Analyze customer preferences

Marketing Communications

With your consent, we may send:

• New product launches
• Festival offers
• Promotional campaigns
• Exclusive discounts
• Important service updates

You may unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

Fraud Prevention & Security

We use your information to:

• Detect fraudulent transactions
• Prevent unauthorized access
• Protect customer accounts
• Maintain website security

Legal Compliance

We may process or disclose information where required under applicable laws, court orders, or requests from government or regulatory authorities.

3. Cookies & Tracking Technologies

ThekuaNation.com uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Keep products in your shopping cart
• Remember your preferences
• Understand website traffic
• Improve website functionality
• Provide a smoother shopping experience

You may disable cookies through your browser settings; however, certain features of the Website may not function properly.

4. Sharing Your Information

We respect your privacy and do not sell, rent, or trade your personal information.

Your information may be shared only with trusted service providers, including:

• Secure Payment Gateway Providers
• Shipping & Logistics Partners
• Shopify and related technology providers
• Marketing and communication service providers (where permitted by law)
• Government authorities or legal agencies when required by applicable law

Each service provider receives only the information necessary to perform their services.

5. Shopify Services

Our online store is powered by Shopify, which provides the e-commerce platform used to sell our products.

Shopify may collect and process certain information necessary to:

• Process secure payments
• Manage your orders
• Improve website functionality
• Protect against fraud

For more information, please review Shopify's Privacy Policy at:

https://privacy.shopify.com

6. Data Security

We use appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, misuse, disclosure, alteration, or destruction.

While we strive to use commercially acceptable security practices, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill your orders
• Provide customer support
• Maintain transaction records
• Comply with legal obligations
• Resolve disputes
• Enforce our policies

When your information is no longer required, it is securely deleted or anonymized.

8. Your Privacy Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Update your account details
• Request deletion of your personal information (where legally permitted)
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

9. Children's Privacy

Our Website and products are intended for individuals aged 18 years and above.

We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately so we can remove the information where appropriate.

10. Third-Party Websites

Our Website may contain links to third-party websites for your convenience.

We are not responsible for the privacy practices, security, or content of those websites. We encourage you to review their privacy policies before sharing any personal information.

11. International Data Transfers

Some of our trusted service providers, including Shopify and payment processing partners, may store or process data outside India.

By using our Website, you consent to such transfers where necessary to provide our services and fulfill your orders.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology.

Any updates will be published on this page along with the revised Last Updated date.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Thekua Nation

Address:
Infinity Think Tank
Sector V, Salt Lake
Kolkata – 700091
West Bengal, India

Email: support@thekuanation.com

Alternative Email: info@thekuanation.com

Phone / WhatsApp: +91 91635 87555

Website: https://thekuanation.com

By accessing or using ThekuaNation.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy.