Shipping policy

Shipping Policy

Last Updated: June 26, 2026

At Thekua Nation, we are committed to delivering fresh, authentic, and high-quality traditional snacks to your doorstep. This Shipping Policy outlines our shipping procedures, delivery timelines, and related information.

By placing an order on ThekuaNation.com, you agree to the terms outlined below.

1. Order Processing

All orders are processed after successful payment confirmation.

Orders are typically processed within 1–2 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
During festivals, promotional events, or periods of high demand, processing times may be slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable).

2. Delivery Locations

We currently deliver across most serviceable locations within India through trusted courier and logistics partners.

Delivery availability may vary depending on:

Pin code serviceability
Courier network coverage
Local regulations
Weather or operational disruptions

If your location is not serviceable, we will inform you and issue a full refund for any prepaid order.

3. Estimated Delivery Time

Estimated delivery timelines are as follows:

Location	Estimated Delivery Time
Metro Cities	2–5 Business Days
Tier 2 & Tier 3 Cities	3–7 Business Days
Remote Locations	5–10 Business Days

Please note that these timelines are estimates only and are not guaranteed.

Delivery times may be affected by:

Weather conditions
Natural disasters
Public holidays
Transportation disruptions
Courier delays
Government restrictions
Force majeure events

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Thekua Nation may offer:

Free Shipping Promotions
Discounted Shipping Offers
Festival Shipping Campaigns

Such offers will be governed by their respective terms and conditions.

5. Order Tracking

Once your order has been shipped, you will receive:

Tracking Number
Courier Partner Details
Shipment Updates

Customers can track their shipment using the tracking link provided in the dispatch notification.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts.

If delivery cannot be completed due to:

Incorrect address
Unreachable customer
Refusal to accept delivery
Incomplete contact details

the shipment may be returned to us.

Additional shipping charges may apply for re-dispatching returned orders.

7. Address Accuracy

Customers are responsible for providing accurate shipping information.

Please ensure that:

Full name is correct
Complete delivery address is provided
Mobile number is active and reachable
Pin code is accurate

Thekua Nation shall not be responsible for delays or failed deliveries resulting from incorrect information provided by customers.

8. Damaged or Tampered Packages

We recommend inspecting the package at the time of delivery.

If you receive:

A damaged package
A tampered package
A leaking package
An incorrect order

please contact us within 24 hours of delivery by emailing:

support@thekuanation.com

Please include:

Order Number
Photographs of the package
Photographs of the product
Description of the issue

Claims reported after 24 hours may not be eligible for resolution.

9. Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

Thekua Nation shall not be held liable for delivery delays caused by:

Courier partners
Natural calamities
Government restrictions
Strikes
Transportation disruptions
Force majeure events

However, our support team will make reasonable efforts to assist customers in tracking delayed shipments.

10. Perishable Food Products

As our products are food items, delivery timelines are important to maintain freshness.

Customers are requested to:

Accept deliveries promptly.
Ensure someone is available to receive the package.
Store products according to any storage instructions provided.

Thekua Nation shall not be responsible for quality deterioration resulting from delayed acceptance of deliveries by the customer.

11. Cash on Delivery (COD)

Cash on Delivery may be available for selected locations.

Thekua Nation reserves the right to:

Restrict COD availability for certain pin codes.
Limit COD eligibility for specific products or order values.
Disable COD during promotional campaigns.

12. International Shipping

Currently, Thekua Nation primarily serves customers within India.

If international shipping becomes available, additional shipping charges, customs duties, taxes, and import regulations may apply and will be communicated separately.