Return & Refund Policy

Last Updated: 26 June 2026

At Thekua Nation, we are committed to delivering fresh, authentic, and high-quality traditional snacks. Since our products are food items made with natural ingredients, they are perishable and require special handling. To maintain food safety and quality standards, we have a limited return and refund policy.

By placing an order on ThekuaNation.com, you agree to the terms of this Return & Refund Policy.

Eligible for Returns or Replacements

We accept return, replacement, or refund requests only if:

• You receive a damaged or broken product.
• The product is spoiled, contaminated, or unfit for consumption upon delivery.
• You receive the wrong product or incorrect order.
• The product has a genuine manufacturing or quality defect.
• The package appears tampered with before opening.

To be eligible, you must notify us within 24 hours of delivery.

How to Request a Return

If your order qualifies, please contact our support team within 24 hours of receiving your package.

Email: support@thekuanation.com

Phone / WhatsApp: +91 91635 87555

Please include:

• Order Number
• Your Name
• Clear photographs of the product
• Photographs of the outer packaging and shipping label
• A brief description of the issue

Providing complete information helps us resolve your request quickly.

Return Verification

Once your request is received, our quality team will review the details and may contact you for additional information.

If your request is approved:

• We will arrange a return pickup wherever courier pickup is available.
• If pickup is unavailable in your location, we may request you to send the product to our return address. In such cases, shipping instructions will be shared by our support team.

Return Address

Thekua Nation
Infinity Think Tank
Sector V, Salt Lake
Kolkata – 700091
West Bengal, India

Please do not return any product without prior approval. Unauthorized returns may not be accepted.

Non-Returnable Items

For hygiene and food safety reasons, we cannot accept returns or refunds for:

• Opened or partially consumed food products
• Products returned after 24 hours of delivery
• Products damaged due to improper storage or mishandling by the customer
• Customized or made-to-order products
• Gift cards
• Promotional, discounted, or clearance sale items
• Products found to have no quality issues after inspection

Damaged, Incorrect, or Defective Orders

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product
• A spoiled product
• A defective product
• An incorrect item

Please contact us within 24 hours with photographs and your order details.

After verification, we may offer one of the following solutions:

• Free replacement
• Full or partial refund
• Store credit

The resolution will depend on the nature of the issue.

Exchanges

As our products are perishable food items, we do not offer direct exchanges.

If your claim is approved, we will send a fresh replacement instead of exchanging the original product wherever applicable.

Refund Policy

Once your request has been approved, refunds will be processed to your original payment method.

• Refunds are usually initiated within 7–10 business days after approval.
• The time taken for the amount to reflect depends on your bank, card issuer, or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or another mutually agreed payment method after verification.

Order Cancellation

Orders can be cancelled only before they are dispatched from our facility.

Once an order has been shipped, it cannot be cancelled due to the perishable nature of our food products.

To request a cancellation, contact us immediately.

Email: support@thekuanation.com

Phone: +91 91635 87555

Contact Us

If you have any questions regarding returns, refunds, replacements, cancellations, or your order, our support team is here to help.

Thekua Nation

📧 Email: support@thekuanation.com

📧 Returns: returns@thekuanation.com

📞 Customer Support: +91 91635 87555

We appreciate your trust in Thekua Nation and remain committed to delivering fresh, authentic, and delicious traditional snacks with the highest standards of quality and customer service.